FAQs

Huntersville, Cornelius, Davidson, Denver, Mooresville, Concord, Kannapolis, Harrisburg, University, Mountain Island, and Charlotte. We also will travel to cities outside of this for additional fee. 

Your presence during the session is entirely up to you! Some clients prefer to be involved, while others give us the reins and enjoy seeing the final transformation. If decisions need to be made, we can consult you during or after the session, whichever you prefer.

We accept cash, checks (payable to “Orderly Flow”), and major credit cards. A deposit is required at the time of booking to secure your install date, with the balance being paid after your project is finished. Please note that there is a $35 fee for returned checks due to insufficient funds, plus any applicable collection or legal fees.

Clients are responsible for the cost of organizational products such as drawer dividers, file folders, bins and storage containers, which will be agreed upon during the project planning stage. We source our products from trusted vendors. For larger items like shelving, cabinets, or specialty products, we’ll provide links for you to purchase in advance of your scheduled session.

Yes, absolutely! We value your privacy and maintain complete confidentiality regarding your home, belongings, and any information shared during our sessions.

While we love all children and pets, we ask that they remain out of the workspace during our sessions. This helps us stay focused and to complete the project efficiently.

It’s entirely up to you! Some clients like to be actively involved in the decision-making process, while others prefer to leave it to us. We’re flexible and happy to work in the way that best suits your needs.

We typically require 1-2 weeks from your consultation to your install date, depending on availability. However, we’ll do our best to accommodate your timeline whenever possible.

The timeline varies based on the size and complexity of the project. We’ll provide an estimated range during the consultation, but factors like decision-making time and additional product needs can affect the final timeframe.

Yes! We love collaborating with interior designers and builders to create cohesive and functional spaces that complement their designs.

Yes, we do! Our garage organizing services are most popular in the spring and fall to avoid extreme temperatures. Garages often require additional manpower and tools, so we may recommend involving a handyman for certain projects.

Not necessarily! We work with you to decide what to keep, donate, or discard based on your goals and space constraints. Our focus is on creating a functional and clutter-free environment while respecting your decisions.

Absolutely! We can create customized solutions that work within your budget. We’ll prioritize key areas and make cost-effective product recommendations to maximize results. If full-service isn’t feasible, we also offer other resources to support you, including our tips in our newsletter, helpful guides, and a curated selection of our favorite products in our Amazon shop.