Privacy Policy

Last updated: March 2026

At Orderly Flow, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our app and website.

Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Phone number if you opt in to SMS reminders
• Home address and household information you enter into the app
• Vendor and contact information you store in the app
• Any other content you add to your home profile

How We Use Your Information

We use the information we collect to:

• Provide and improve the Orderly Flow service
• Send you home maintenance reminders and account notifications
• Send SMS text message reminders if you have opted in
• Respond to your questions and support requests
• Communicate updates about the app

SMS Notifications

Orderly Flow offers optional SMS text message reminders for home maintenance tasks and account alerts. By providing your phone number and checking the consent box during account setup, you agree to receive these messages.

• SMS messages are sent via Twilio, our third-party messaging provider
• Message frequency varies based on your reminder settings, typically 1–4 messages per month
• Message and data rates may apply depending on your carrier
• You can opt out at any time by replying STOP to any message
• Reply HELP for help or contact us at susan@orderlyflow.com
• Opting out of SMS will not affect your ability to use the app

Data Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate the app, including Twilio for SMS delivery. These providers are contractually required to protect your data.

Data Security

We use industry-standard encryption and security practices to protect your information. All data is transmitted securely via HTTPS.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time.

Children's Privacy

Orderly Flow is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your Rights

You have the right to access, update, or delete your personal information at any time. To make a request, please contact us at susan@orderlyflow.com and we will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at susan@orderlyflow.com.